Vendor Management Analyst - AI Data Service Operations
Core
Analyze vendor performance, diagnose operational gaps, and convert data insights into action plans to improve delivery and business outcomes.
Role type
Vendor Management Analyst (Data & Operations)
Builds
Performance dashboards, reporting views, and recurring analysis for vendor delivery metrics.
Domain
Data annotation and search operations services
Deliverable
dashboards & analysis
Required skills
SQL, data analysis, root-cause analysis, dashboarding, stakeholder management, performance governance, KPI management, risk tracking, action planning
Preferred skills
BPO/data annotation operations experience, vendor scorecard design, connecting operational metrics to business impact, problem-solving in ambiguous environments
Technologies
SQL, Tableau, Power BI, Looker, Superset, Excel
Responsibilities
Build and maintain performance dashboards to track vendor delivery metrics; Use SQL to investigate performance trends and identify root causes; Conduct regular vendor performance reviews and recommend action plans; Partner with stakeholders to define success metrics and support decision-making; Develop structured performance improvement plans based on data findings; Standardize reporting processes and analytical frameworks for vendor governance.
Seniority
Mid-level, hands-on analyst
