用户研究专家-财经
Core
Conduct user research for the finance business line across payment, consumer finance, and insurance scenarios to identify user needs, experience issues, and business opportunities.
Role type
Senior User Researcher (Finance)
Builds
Product optimizations, operational strategies, and business decisions for finance services
Domain
Fintech (Payments, Consumer Finance, Insurance)
Required skills
Qualitative and quantitative research design, user segmentation, requirement insight, data analysis, project management, vendor management
Preferred skills
Experience in satisfaction monitoring, customer persona development, and solution evaluation
Responsibilities
Design and execute research plans, synthesize findings into structured conclusions, collaborate with cross-functional teams to drive implementation, and manage external research vendors