SEA Governance OnCall Service Project Intern (TikTok Shop) - 2026 Start
Core
Analyze OnCall ticket processing performance, conduct root cause analysis on operational gaps, and drive SOP improvements to enhance resolution rates and service quality for internal customers.
Role type
Project Intern (Operations & Process Improvement)
Builds
Optimized SOPs and improved OnCall routing/resolution workflows
Domain
Marketplace governance and customer service operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Root cause analysis, SOP design, Process improvement, Data visualization
Preferred skills
Call center operations knowledge, AI project exploration, Dashboard building
Responsibilities
Analyze ticket processing performance and SOP effectiveness, Conduct quality assurance and root cause analysis, Assist in restructuring SOPs for agent usability, Handle high-priority escalations, Generate ad hoc data reports and deep dive analyses