Platform Product Operations Manager (Music Distribution) - TikTok PGC Music (San Jose)
Core
Design and execute user operations strategy for TikTok's music distribution platform, overseeing the lifecycle of artists and labels from onboarding to royalty payouts.
Role type
Senior IC Platform Product Operations Manager
Builds
Music distribution platform serving artists and record labels
Domain
Music technology / Digital distribution
Required skills
User operations strategy, incident management, product optimization via feedback, operational infrastructure design, user health monitoring, team leadership
Preferred skills
Music industry experience, DDEX/ISRC/UPC familiarity, 0-to-1 department building, crisis management
Technologies
DDEX, ISRC, UPC
Responsibilities
Lead end-to-end user operations strategy for artists and labels; Establish issue resolution mechanisms for distribution anomalies; Drive product optimization through user feedback loops; Build operational infrastructure and self-service tools; Monitor user health and retention metrics; Lead and standardize the user operations team
Seniority
Senior, hands-on IC with team leadership