TikTok Shop - Carrier Performance Manager
Core
Manage TikTok's external carrier network to drive end-to-end delivery quality, operational excellence, and cost efficiency while reducing defects like loss, damage, and delays.
Role type
Senior IC carrier performance manager (logistics)
Builds
Reliable, efficient, and high-performing transportation network for TikTok Shop
Domain
E-commerce logistics and transportation
Required skills
carrier management, performance analytics, quality governance, vendor management, root-cause analysis, compliance enforcement, cross-functional leadership, data-driven decision making, capacity planning, exception management
Preferred skills
e-commerce logistics experience, high-volume transportation network management
Technologies
exception dashboards, carrier integrations, traceability systems, quality reporting tools
Responsibilities
Monitor carrier KPIs including SLA compliance, on-time delivery, transit accuracy, and cost efficiency; conduct business reviews and drive action plans to improve performance; own quality metrics such as delivery accuracy, defect rates, and exception rates; collaborate with internal teams to align quality standards across the full logistics chain; partner with product and engineering teams to enhance transportation tools and automation; ensure carrier adherence to safety, data policies, and compliance frameworks; build and maintain dashboards tracking carrier performance and defect metrics.
Seniority
Senior, hands-on IC
