AI智能用户体验产品经理 - 抖音电商
Core
Design and iterate AI-driven customer service products, including intelligent reception, knowledge bases, and AI Agents, to enhance user service workflows and problem resolution.
Role type
Senior Product Manager (AI Customer Service & LLM Applications)
Builds
Intelligent customer service platforms, AI Agent workflows, and knowledge management systems for e-commerce.
Domain
E-commerce / AI / Large Language Models
Deliverable
production ML models
Required skills
LLM architecture, RAG, SFT, Prompt Engineering, AI Agent design, intent recognition, multi-turn dialogue planning, data analysis, user research, cross-functional collaboration
Preferred skills
B2B product design, multimodal fusion, complex strategy design, industry trend analysis
Technologies
LLM, RAG, SFT, Prompt Engineering, AI Agent frameworks
Responsibilities
Define product requirements and data allocation strategies for intelligent customer service; design AI Agent product forms for complex task handling; establish quantitative standards for model performance; drive continuous optimization of model strategies through data and user feedback.
