服务运营专家 - 飞书商业化
Core
Overseeing the end-to-end operations of the Feishu commercial service delivery system to ensure quality, cost-efficiency, and customer satisfaction for enterprise clients.
Role type
Senior Service Operations Manager (SaaS/Enterprise)
Builds
Scalable service delivery infrastructure and operational processes for Feishu's commercial products.
Domain
SaaS / Enterprise Software / AI Services
Deliverable
production ML models
Required skills
Service operations management, SLA definition and monitoring, P&L management, data-driven decision making, team leadership, cross-functional collaboration
Preferred skills
AI service implementation experience, large model application logic, building services from 0 to 1, commercial operations experience
Technologies
Large Language Models (LLMs), AI service platforms
Responsibilities
Define and manage Service Level Agreements (SLAs) and monitor service quality; Optimize service delivery costs and pricing strategies to meet revenue targets; Build data systems to identify bottlenecks and drive efficiency improvements; Lead and develop service teams with standardized best practices; Collaborate with product, R&D, and sales teams to optimize end-to-end service experience.
Seniority
Senior, hands-on IC with team management