AI Analysis & Performance Analyst - Customer Support, Trust & Safety
Core
Develop analytics and reporting initiatives to deliver data-driven insights for AI automation, optimizing system configuration, resource allocation, and BPO operations to empower TikTok's platform.
Role type
Senior IC AI Analysis & Performance Analyst (Customer Support, Trust & Safety)
Builds
Scalable solutions for human-AI task allocation, operational efficiency, and customer support automation.
Domain
Social Media / Customer Support / AI Automation
Deliverable
production ML models
Required skills
Python, SQL, statistical regression, machine learning, hypothesis testing, A/B testing design, predictive analysis, data pipeline development, LLM application, KPI design, root cause analysis
Preferred skills
Customer Support experience, model testing and deployment, community insights analysis, content understanding
Technologies
Python, SQL, LLMs, A/B testing frameworks
Responsibilities
Work with large datasets to solve ambiguous problems using analytical and statistical approaches; Conduct quantitative analysis using statistical regression, machine learning, and hypothesis testing; Design and implement foundational tests including A/B for measuring automation effectiveness; Perform predictive analysis to support revenue forecasts, budgeting, and risk management; Conduct deep dive analysis to identify patterns, correlations, and root causes; Partner with cross-functional teams to inform strategy and decisions.
Seniority
Senior, hands-on IC