AI应用研发工程师（电商体验）-服务体验与治理
Core
Build large-model-based intelligent customer service dialogue systems and service solution knowledge bases for e-commerce scenarios, enabling multi-turn intent understanding, precise Q&A, and autonomous agent decision-making.
Role type
Senior IC AI application engineer (e-commerce experience & governance)
Builds
Intelligent customer service dialogue systems, unified multi-channel service solution knowledge bases, and autonomous experience agents
Domain
E-commerce + AI/LLM applications
Deliverable
production ML models
Required skills
Large language models (LLMs), Retrieval-Augmented Generation (RAG), Knowledge graphs, Agent frameworks (LangChain/LangGraph), Multi-turn dialogue understanding, Business rule integration
Preferred skills
E-commerce domain expertise, Intelligent customer service/after-sales experience, MCP technology
Technologies
LangChain, LangGraph, RAG, Knowledge graphs, Agent frameworks
Responsibilities
Design and build multi-turn dialogue systems for user inquiries and complaint handling; Construct service solution knowledge bases using Skill and RAG technologies; Develop full-link intelligent capabilities for issue discovery, analysis, and autonomous agent decision-making.
