Senior Manager, Complaints and Conduct
Core
Lead the University's Case Advisory team to manage complaints and conduct matters fairly, ensuring procedural fairness and integrity for staff and students.
Role type
Senior Manager, Complaints and Conduct
Builds
A safe, respectful, and accountable University community through fair resolution of sensitive matters.
Domain
Higher Education / Governance and Compliance
Deliverable
client delivery
Required skills
People leadership, stakeholder management, complex case management, process improvement, analytical problem-solving, strategic thinking
Preferred skills
Experience in investigations, employee relations, or regulatory fields
Technologies
N/A
Responsibilities
Lead and develop a team of Case Advisors; provide expert advice on complex and sensitive matters; drive continuous improvement of complaints and conduct frameworks; partner with senior leaders to support decision-making and risk management.
Seniority
Senior Manager, strategic oversight and team leadership