售后体验与智能化管理专家-TikTok Shop
Core
Analyze post-sales experience issues, define optimization strategies, and drive improvements for TikTok Shop's buyer and seller experience in Southeast Asia.
Role type
Senior Product Manager (Post-Sales Experience & AI)
Builds
Post-sales product features, UI optimizations, and rule updates for TikTok Shop
Domain
E-commerce, Southeast Asia market, Large Language Models (LLM)
Deliverable
product features
Required skills
Post-sales experience management, User research & voice of customer analysis, Data mining & root cause analysis, Product strategy & roadmap design, Cross-functional collaboration, LLM application experience
Preferred skills
E-commerce or marketing background, Southeast Asia market knowledge
Technologies
Large Language Models (LLM), NPS/CSAT analytics tools
Responsibilities
Collect and analyze user feedback to identify pain points in the post-sales process; Collaborate with product and engineering teams to iterate on post-sales features and rules; Benchmark industry practices to introduce differentiated post-sales experiences; Optimize post-sales rules and regulations to fit Southeast Asian market characteristics.
