TikTok Shop - Logistics Operations Manager, Italy Market (Italian Speaker, Location: Madrid)
Core
Manage end-to-end logistics performance and carrier operations for TikTok Shop's Italy market, ensuring efficient execution from order to delivery.
Role type
Logistics Operations Manager
Builds
E2E logistics flow, carrier performance, operational intelligence systems
Domain
E-commerce marketplace logistics, European supply chain
Required skills
Carrier performance management, capacity allocation, cross-functional stakeholder management, operational intelligence, KPI tracking, system design, business case documentation, SQL/Python, Italian language fluency
Preferred skills
Platform logistics experience in Europe, relationships with major courier companies, e-commerce marketplace governance knowledge, short-term European travel
Technologies
SQL, Python, warehouse management systems, driver-facing applications, shipment tracking software
Responsibilities
Manage end-to-end logistics performance for designated operating flows; manage capacity allocation and partner with procurement/finance/strategy teams; work with cross-functional teams and external suppliers to improve operational intelligence; identify pain points and recommend solutions to meet KPIs; coordinate internal and external teams to launch designed solutions with quality.
Seniority
Mid-Senior, hands-on IC
