Quality & Training Specialist, Live & Monetization - Lisbon - French Speaker (Fixed-term Contract)
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, and training for human moderation teams.
Role type
Quality & Training Specialist (Trust & Safety)
Builds
Operational guidelines, safety standards, and training materials for moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Quality Assurance auditing, Root Cause Analysis (RCA), Policy interpretation, Data analysis, Stakeholder management, French fluency, English fluency, QA tool proficiency
Preferred skills
Live and Monetization policy knowledge
Responsibilities
Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety guidelines and validate benchmark data, lead calibration sessions, manage edge case escalations, utilize AI and dashboards for reporting, lead training rollouts for policy changes
