资源策略运营（酒旅/餐饮）-体验与服务
Core
Design and manage workforce planning, budgeting, and resource allocation strategies for customer service operations across travel/hospitality and F&B sectors.
Role type
Senior Workforce Management (WFM) Strategy & Operations Manager
Builds
Resource management frameworks, cost optimization models, and WFM product capabilities
Domain
Travel & Hospitality / Food & Beverage / Customer Service Operations
Required skills
Workforce Management (WFM), labor management, productivity management, resource planning, strategy formulation, budget management, cost analysis, data modeling, supplier management, product requirement documentation (BRD)
Preferred skills
Life services industry background, product thinking, end-to-end process optimization
Technologies
WFM tools, data analysis platforms, product development frameworks
Responsibilities
Build and manage workforce entry/exit mechanisms and team headcount planning; Design ROI models for resource management and output cost reduction strategies; Define resource management rules and processes to drive efficiency metrics; Optimize service costs through external supplier tier management and settlement model adjustments; Collaborate on WFM product feature development and roadmap.
Seniority
Senior, hands-on IC
