Staff Technical Program Manager, Seller Success & Onboarding
Core
Lead strategic programs to improve seller onboarding, activation, and long-term success on TikTok Shop by reducing friction and improving conversion metrics.
Role type
Staff Technical Program Manager (Seller Success & Onboarding)
Builds
Scalable seller-facing experiences, onboarding journeys, and growth tools for TikTok Shop
Domain
E-commerce / Marketplace / Seller Platforms
Deliverable
product features
Required skills
Strategic program management, cross-functional leadership, data analysis, AI/automation strategy, stakeholder management, process improvement
Preferred skills
Customer activation optimization, AI-enabled workflows, prototype building, influence without authority, user empathy
Technologies
AI, personalization systems, automation tools
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