BPO交付管理运营（搜索方向）-CQC
Core
Manage BPO project delivery for search-related tasks (recommendations, evaluation, editing), ensuring SLA compliance and operational efficiency.
Role type
BPO Delivery Operations Manager
Builds
Standardized BPO delivery workflows and online quality assurance/appeal systems
Domain
Search & Recommendation / Content Governance
Required skills
BPO delivery management, SLA monitoring, vendor management, cost optimization, process standardization, data analysis, cross-functional collaboration
Preferred skills
Content governance, search recommendation, e-commerce
Responsibilities
Develop delivery plans and monitor progress/quality for BPO projects; Manage vendor operations including training, performance evaluation, and cost settlement; Optimize BPO workflows and drive digitalization of quality control processes; Collaborate with internal strategy and support teams to resolve issues and report on project progress.