商家服务运营专家-抖音生活服务
Core
Design and iterate service operations strategies and AI-driven solutions for life service merchants on the Douyin platform.
Role type
Senior IC merchant service operations specialist (AI integration)
Builds
Differentiated service rights systems for key accounts and AI Agent capabilities for customer service
Domain
Consumer services / AI / Life services
Deliverable
production ML models
Required skills
Merchant business model analysis, AI Agent development, Cross-functional project management, Data-driven problem solving, Strategic planning for tiered merchants
Preferred skills
Experience in life services products, AI project implementation
Technologies
AI Agents, Customer service automation platforms
Responsibilities
Identify core merchant issues and optimize service standards, Design differentiated strategies for merchants of different tiers, Translate business expertise into AI capabilities, Collaborate with product and tech teams to launch cross-functional projects