Implementation Consultant (North America - Ice Hockey)
Core
Lead onboarding and continued education for elite customers in the North American hockey and volleyball markets, acting as a subject matter expert to ensure seamless product implementation and user success.
Role type
Implementation Consultant (Sports Analytics)
Builds
Customer onboarding workflows, training programs, and product adoption strategies for professional and collegiate sports teams.
Domain
Sports analytics, video analysis, and professional/collegiate athletics.
Deliverable
product features
Required skills
Sportscode expertise, camera and network hardware installation, complex concept simplification, cross-functional collaboration, customer needs analysis, travel readiness
Preferred skills
Customer-facing training experience, global distributed team collaboration
Technologies
Sportscode, Hudl platform
Responsibilities
Align sales and customer goals, train customers on unique workflows, provide direct feedback to product teams, collaborate with Support/Sales/Education, install camera and network hardware, visit customers on a monthly basis
Seniority
Individual Contributor, mid-level specialist
