Capacity Planning Manager - Customer Support, Trust & Safety
Core
Strategic architect of cost efficiency and operational resilience for Trust & Safety Customer Support, shaping end-to-end forecasting and capacity strategies.
Role type
Senior IC capacity planning manager
Builds
Global resource allocation plans and operational capacity aligned with business demands
Domain
Technology operations / Customer Support / Trust & Safety
Required skills
demand forecasting, capacity planning, data modeling, Python (pandas, NumPy), advanced Excel, financial governance, stakeholder influence
Preferred skills
SQL, Power BI, Tableau, experience in high-volume service operations, experience in ambiguous/fast-paced environments
Technologies
Python, pandas, NumPy, Microsoft Excel, SQL, Power BI, Tableau
Responsibilities
Own end-to-end demand forecasting and capacity planning; Design and optimize planning frameworks; Build and evolve forecasting models; Analyze demand and capacity data to surface trends; Drive BPO budgeting and cost optimization; Provide functional leadership on capacity planning best practices
Seniority
Senior, hands-on IC
