EMEA IT Operations Lead
Core
Lead EMEA IT operations to manage LAN, WAN, wireless, AV, and automation workflows ensuring stable, scalable, and secure infrastructure across multi-site environments.
Role type
Senior IT Operations Lead (Infrastructure & Automation)
Builds
Regional IT infrastructure services, automation frameworks, and agentic AI workflows for enterprise users.
Domain
Enterprise IT Operations, Networking, Automation, and Workplace Technology.
Required skills
Enterprise IT infrastructure management, Networking (LAN/WAN, SD-WAN, VPN), Scripting and automation, ITIL frameworks, Incident management, SLA governance, Team leadership, Observability and monitoring, Change management (CAB), Vendor/partner management.
Preferred skills
Windows and Mac environment management, Cisco/Aruba/Fortinet/Palo Alto experience, Agentic AI workflow operationalization, Dashboard and alerting strategy refinement.
Responsibilities
Own operational health and disaster recovery for EMEA IT infrastructure; Govern technical escalations and drive SLA accountability; Drive regional observability via dashboards and KPIs; Lead infrastructure hygiene, vulnerability remediation, and change governance; Build and deploy automation frameworks; Oversee ITSM ticket lifecycles; Provide day-to-day team leadership and define operational standards; Manage agentic AI workflows for baseline IT operations.
Seniority
Senior, hands-on IC with leadership responsibilities.