Client Interactions Manager
Core
Lead strategy and roadmap for client interaction platforms, knowledge management, and service delivery capabilities within a global network information security organization.
Role type
Senior IC operations and transformation manager (security services)
Builds
CI&C platforms, knowledge management systems, and automated service delivery workflows
Domain
Professional services / Information Security / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
operational services leadership, project delivery, transformation management, stakeholder management, ServiceNow workflows, IT service management, information security governance, risk management, compliance frameworks (ISO 27001, NIST, SIG, CCM, CAIQ)
Preferred skills
business process reengineering, secure API design, AI platform implementation (Microsoft Fabric, Copilot, Now Assist), AI governance, Power BI, enterprise data architecture
Responsibilities
Lead strategy and roadmap for CI&C platforms and service delivery; Drive platform improvements for automation, integrations, and reporting; Govern knowledge assets, standards, and content lifecycle; Identify and deliver transformation opportunities via analytics and AI; Monitor operational performance and business outcomes; Partner with global stakeholders to align priorities; Ensure compliance with security and governance expectations; Lead delivery teams and external partners
Seniority
Senior, hands-on IC with strategic leadership