Client Interactions Senior Associate
Core
Senior Associate supporting transformation, automation, and AI initiatives within PwC's Network Information Security (NIS) Global Operations team to enhance service delivery and client trust.
Role type
Senior Associate, Operations & Transformation
Builds
Scalable processes, automated workflows, and data-driven decision-making frameworks for information security services.
Domain
Professional Services / Information Security / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service delivery management, project management, information security concepts, risk and compliance frameworks, data analysis, stakeholder coordination, operational reporting, process optimization.
Preferred skills
AI technologies (Microsoft Copilot, Copilot Studio), AI agents and workflow orchestration, ServiceNow workflows and IT service management, Microsoft Fabric, enterprise integration frameworks, Power BI.
Responsibilities
Support implementation of transformation and automation initiatives; manage delivery plans and track milestones; coordinate global service delivery activities; monitor service quality via operational metrics; drive delivery readiness and maintain process documentation; analyze operational data to identify risks and opportunities.
Seniority
Senior, hands-on IC
