Customer Service Consultant
Core
Provide exceptional customer service, assist with sales, and perform fast, safe repairs on electronic and mechanical devices in a fast-paced retail environment.
Role type
Casual retail sales and device technician
Builds
Repaired mobile devices and accessories for retail customers
Domain
Consumer electronics retail and repair
Required skills
Customer service, sales techniques, device troubleshooting, mechanical repair, inventory management, teamwork, physical lifting (up to 25kg), adaptability
Preferred skills
Strong customer service and sales experience, experience meeting budgets and KPIs, ability to learn new skills quickly
Technologies
Mobile devices, electronic components, repair tools
Responsibilities
Provide exceptional customer service and support, assist frontline staff with sales, diagnose and repair electronic and mechanical devices, troubleshoot faults and perform in-depth inspections, manage repair queues independently, maintain a safe and organized workbench
Seniority
Entry-level, casual team member