Customer Support Specialist
Core
Providing high-level customer service via inbound calls, processing orders, and investigating delivery inquiries for catering equipment.
Role type
Customer Support Specialist (Call Centre)
Builds
Customer service interactions and order fulfillment
Domain
Catering equipment retail
Deliverable
client delivery
Required skills
telephone manner, numeracy, literacy, attention to detail, problem solving, decision-making, Microsoft Office proficiency
Responsibilities
Handling inbound customer calls, processing customer orders, investigating delivery inquiries, responding to customer queries, facilitating sales orders, maintaining call KPIs
Seniority
Individual Contributor