Technical Support Engineer, EMEA
Core
Deliver excellent technical service for a global SaaS company with millions of users via phone and digital channels, resolving issues and guiding troubleshooting.
Role type
Technical Support Engineer (SaaS)
Builds
Customer issue resolution and knowledge base maintenance for Postman platform
Domain
Developer tools / API platform
Deliverable
client delivery
Required skills
Technical product support, API development concepts, REST APIs, networking fundamentals, troubleshooting, phone support, asynchronous collaboration
Preferred skills
JavaScript, Node.js, PHP, Jira, Github, Confluence
Technologies
Postman platform, Jira, Github, Confluence
Responsibilities
Diagnose and resolve customer-reported issues, provide real-time phone support including triage and escalation, contribute to FAQs, build/maintain internal tools and proofs-of-concept, participate in weekend coverage
Seniority
Mid-level, hands-on IC