Customer Transformation - Expressions of interest
Core
Designing customer-centric strategies, journeys, and operating models to drive business growth and improve customer experience.
Role type
Customer Transformation Consultant (Analyst/Senior Analyst/Manager)
Builds
Customer strategies, service designs, digital transformation initiatives, and operating model changes.
Domain
Consulting, Customer Experience, Digital Transformation
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Customer research, human-centred design, strategy development, CRM/digital platform transformation, stakeholder engagement, business case building, analytical problem-solving.
Preferred skills
Experience in service design, digital channels, AI-enabled approaches, leading enterprise-wide transformations.
Technologies
CRM platforms, digital channels, AI tools, customer research tools.
Responsibilities
Shape customer strategies and lead experience design initiatives; reimagine customer journeys and operating models; support CRM and digital platform transformations; facilitate workshops and engage senior stakeholders.
Seniority
Analyst (foundational), Senior Analyst (independent ownership), Manager (leading engagements and teams)
