Shift Lead | Westfield White City
Core
Lead shift operations and drive sales performance for a high-volume specialty coffee cafe.
Role type
Shift Lead (Hospitality/Food & Beverage)
Builds
Coffee products, customer experiences, and store operations
Domain
Food & Beverage / Specialty Coffee
Deliverable
product features
Required skills
Coffee knowledge, equipment operation, multi-tasking, decision-making, customer service, team leadership, shift management, safety compliance, sales initiatives
Preferred skills
Cafe culture passion, community engagement, brand ambassadorship
Responsibilities
Craft coffee products and serve customers, train new employees on recipes and processes, open and close the location safely, handle minor customer issues, lead initiatives to increase foot traffic and sales
Seniority
Mid-level, hands-on IC
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