TIM Engineer / Desktop Support Engineer
Core
Build, configure, and troubleshoot laptops and desktops; manage IT assets and provide end-user technical support for hardware and software issues.
Role type
Desktop Support Engineer
Builds
Laptops, desktops, and IT endpoints
Domain
IT Operations / Desktop Infrastructure
Deliverable
physical/clinical work
Required skills
Windows 10, Office 365, multiplatform device troubleshooting, asset management, incident management, remote troubleshooting tools, DNS/DHCP basics, Windows Server basics
Preferred skills
ITIL V3 Foundation, MCSA certification, contact center support experience, Cisco environment experience
Technologies
Windows 10, Office 365, Cisco, Windows Server
Responsibilities
Build and configure laptops per specifications; troubleshoot application and OS issues; update antivirus and Windows patches; allocate/deallocate assets in CMDB; respond to user tickets for hardware/software; ship IT hardware; provide physical support in server room; manage IT asset inventory
Seniority
Mid-level, hands-on IC
