服务体验解决方案专家-财经
Core
Design and build service strategy and capabilities for consumer finance users, focusing on core scenarios like monthly payment activation, repayment reconciliation, account limits, and marketing offer usage.
Role type
Senior service experience solutions expert (consumer finance)
Builds
End-to-end service tool systems covering issue identification, intent recognition, path decisioning, and request fulfillment
Domain
Consumer finance / Fintech
Deliverable
production ML models
Required skills
Service strategy design, root cause analysis, process optimization, cross-functional collaboration, business rule understanding, productization, intelligent service evolution
Preferred skills
Experience in consumer finance platforms, fintech, internet service operations, user experience management
Technologies
Customer service tools, intent recognition systems, automated decisioning platforms
Responsibilities
Design service strategies for key user scenarios, analyze satisfaction metrics to identify pain points, drive intelligent evolution of service tools, manage service incidents and new business launches
Seniority
Senior, hands-on IC
