审核劳动力管理项目经理-TikTok Shop
Core
Designing and executing workforce planning, capacity management, and data-driven efficiency optimization for TikTok Shop's review operations, leveraging human-machine collaboration.
Role type
Senior Workforce Management (WFM) Project Manager
Builds
Optimized human-machine review workflows and real-time performance dashboards
Domain
E-commerce / AI Operations / Workforce Management
Deliverable
production ML models | dashboards & analysis
Required skills
Workforce planning, capacity forecasting, BPO billing validation, human-machine collaboration optimization, data visualization, predictive scheduling, cost tracking
Preferred skills
Japanese language proficiency, experience with outsourcing resource management
Technologies
Excel (Pivot Tables, formulas), WFM tools, LLM integration frameworks
Responsibilities
Provide initial workforce planning based on sales forecasts; Collaborate with regional teams to validate cross-market labor demand; Verify BPO billable hours and capacity against targets; Optimize human-machine review accuracy and efficiency; Design and execute performance dashboards for real-time monitoring and decision support.