User Specialist, Customer Support
Core
Handle escalated user inquiries, safety issues, and feature guidance to ensure top-quality user experience.
Role type
Senior Customer Support Specialist (Escalations & Safety)
Builds
User support service for a global platform
Domain
Technology / Customer Support
Deliverable
client delivery
Required skills
High-concurrency live chat management, root cause analysis, ticketing systems (Zendesk, Freshdesk, Salesforce), customer service KPIs (CSAT, AHT, FCR, SLA), safety feature advocacy, initial triage
Preferred skills
1+ years in digital/tech support, CRM tools, complex issue resolution, KPI-driven continuous improvement
Sourced via tiktok · Listed on CareerPlan, which tracks 885,000+ jobs from 20+ sources.