Tier 1 - Support Specialist
Core
Provide world-class service to customers by resolving technical issues, managing support tickets, and maintaining customer relationships for Odaseva's enterprise data management and security platform.
Role type
Tier 1 Support Specialist (SaaS)
Builds
Customer support experience and platform knowledge base
Domain
Enterprise data management and security
Deliverable
client delivery
Required skills
technical issue resolution, customer relationship management, multitasking, QA testing, knowledge base management, time and priority management, communication
Preferred skills
Salesforce experience
Technologies
Odaseva Excalibur Data Platform
Responsibilities
Respond to support tickets and inquiries via phone, email, and live chat; provide regular updates on tickets and open issues; collaborate with Tier 2 support to troubleshoot and resolve issues; assist with QA testing of platform functionality; manage and update the knowledge base; support all team members as needed
Seniority
Mid-level, hands-on IC