TikTok Shop - QA Strategy Program Manager
Core
Develop and implement QA strategies to ensure high-quality moderation, policy effectiveness, and operational excellence for e-commerce content.
Role type
Senior IC QA Strategy Program Manager
Builds
End-to-end quality improvement programs, operational procedures, and moderation tooling enhancements
Domain
E-commerce, Online Safety, Content Moderation
Required skills
Strategic planning, Project management, Data analysis, Cross-functional collaboration, Process optimization, Stakeholder management
Preferred skills
Advanced degree in PM/QA, IP rights moderation knowledge, Risk assessment methodologies, E-commerce compliance familiarity
Technologies
Quality management tools, Automation tooling
Responsibilities
Develop and execute moderation quality strategies, Analyze complex data sets for performance insights, Manage cross-functional projects for policy compliance, Lead end-to-end QA programs from scoping to delivery, Optimize operational procedures using lean methodology, Create documentation and status reports for stakeholders
Seniority
Senior, hands-on IC
