Director, Professional Services
Core
Lead the Enterprise Technical Program Management team to deliver large-scale projects for enterprise customers in the US and Canada, ensuring product adoption and operational excellence.
Role type
Senior Director, Technical Program Management
Builds
Large enterprise software deployments and customer success programs
Domain
Enterprise SaaS, Public Safety Technology, Cloud Infrastructure
Required skills
Technical program management, team leadership (9-12 direct reports), operational planning, resource allocation, stakeholder management, incident escalation, SaaS/Cloud/IT systems knowledge, data-driven decision making
Preferred skills
Scaling large teams, enterprise software support, PMP certification
Technologies
SaaS, Cloud Infrastructure, Networking, Enterprise IT Systems
Responsibilities
Lead and grow the Enterprise Technical Program Management team across the Americas; Review statements of work and support project scoping/planning with Sales; Own operational planning including resource allocation and program scaling; Establish performance measures and quality standards; Provide hands-on operational support on projects; Serve as executive escalation point for complex customer issues; Collaborate with Product, Engineering, and Sales to influence roadmap decisions.
Seniority
Director, Senior Leadership
