Global Network Performance Lead, Emerging Product & GenAI
Core
Drive performance, quality, and operational excellence for TikTok's Emerging Products content moderation BPO strategy, managing a portfolio of in-house teams and outsourced partners.
Role type
Senior Program Manager / Operations Lead (BPO & Vendor Management)
Builds
Scalable, high-performing content moderation operations and vendor ecosystems
Domain
Trust & Safety / Content Moderation / Business Process Outsourcing
Required skills
Global operations management, BPO strategy execution, stakeholder relationship management, contract lifecycle management, risk governance, data analysis, cross-functional collaboration, program management, site footprint strategy, cost transparency
Preferred skills
GenAI solution exploration, intercultural communication, innovation piloting, audit support, business review facilitation
Technologies
N/A
Responsibilities
Execute global BPO strategy and footprint planning; monitor network performance against KPIs; lead RFP processes and contract negotiations; manage operational risks and compliance; drive continuous improvement in quality and efficiency.
Seniority
Senior, hands-on IC with strategic oversight
