Fraud Operations Manager
Core
Lead the Fraud Operations Center in Bangalore, managing team leads and senior operators to reduce fraud, ensure operational excellence, and scale review workflows.
Role type
Senior people leader (Fraud Operations Manager)
Builds
Scalable fraud investigation and review operations for Stripe's global risk strategy
Domain
Financial infrastructure / Payments / Fraud Risk
Required skills
Cross-functional leadership, fraud/risk operations management, metrics definition, process development, vendor partnership, capacity planning, hiring strategy, data-driven decisioning, payments domain knowledge
Preferred skills
Operations center management, fraud domain depth, process redesign, payments risk expertise, analytics proficiency, global follow-the-sun operations
Technologies
Detection systems, automated actioning systems, dashboards, data querying tools
Responsibilities
Lead team leads and senior associates; own core and complex fraud investigations; establish operating systems (SOPs, SLAs, QA); define and represent risk metrics; drive process improvement; partner on tooling evolution; manage outsourcing workflows; own staffing and hiring; maintain floor engagement; build team culture
Seniority
Senior, hands-on IC with people leadership
