体验运营-体验与服务
Core
Manage user experience and service resolution rates for Douyin users by designing strategies and solutions to address pain points and optimize rules, processes, and products.
Role type
Senior Operations Specialist (User Experience & Service)
Builds
Optimized user experience rules, processes, and product features for Douyin
Domain
Social Media / Content Platform
Deliverable
product features
Required skills
User experience management, data analysis, root cause analysis, strategic planning, cross-functional coordination, content and account governance
Preferred skills
Interviewing and user insight generation, systematic solution design, self-driven problem solving
Responsibilities
Design experience strategies and solutions to improve user resolution rates; Identify user pain points and propose systematic optimizations; Conduct user interviews and data analysis to drive strategy implementation; Optimize existing rules, processes, and products based on business needs.
