资深AI用户体验产品专家-抖音电商
Core
Design and implement intelligent customer service strategies and product features for Douyin E-commerce to enhance user experience and service quality.
Role type
Senior AI Product Expert (Large Language Models & Agents)
Builds
Intelligent customer service agents, service workflows, and service scripts for e-commerce platforms.
Domain
E-commerce, Customer Service, Large Language Models (LLMs)
Deliverable
production ML models
Required skills
Large language model (LLM) expertise, Agent architecture design, Prompt engineering, Reinforcement Learning (RL), Planning algorithms, Evaluation metrics, SQL analysis, Cross-functional product management
Preferred skills
Experience designing service products and tools, Understanding of merchant and user perspectives, Data analysis capabilities
Technologies
LLMs, Agents, Prompting frameworks, RL, SQL
Responsibilities
Design intelligent customer service strategies and product roadmaps; Collaborate with algorithm teams to build Agent architectures; Lead prompt writing, dataset construction, and annotation; Coordinate with operations, R&D, and QA teams for product delivery and performance tracking.
