Engagement Manager
Core
Lead managed services engagements for healthcare organizations using InterSystems platforms, ensuring reliable service delivery, regulatory compliance, and alignment between contractual commitments and clinical/operational outcomes.
Role type
Senior Engagement Manager (Managed Services)
Builds
Managed services operations for healthcare IT platforms (IRIS, HealthShare, TrakCare, IntelliCare)
Domain
Healthcare IT / Interoperability
Required skills
Managed services lifecycle management, executive relationship leadership, financial acumen, cross-functional team coordination, healthcare interoperability standards (HL7, FHIR), regulated environment compliance, cloud/hybrid infrastructure knowledge, subscription-based commercial models
Preferred skills
ITIL certification, EHR ecosystem support experience
Technologies
InterSystems IRIS, HealthShare, IntelliCare, TrakCare, HL7 v2, FHIR, CDA, DICOM, Cloud platforms
Responsibilities
Own the full managed services lifecycle (onboarding to renewal/expansion), establish governance structures and success plans, lead complex discussions on performance and scope, own financial performance of engagements, monitor service consumption and client health metrics, oversee incident management and risk mitigation, partner with Sales on account strategy, ensure HIPAA compliance, drive continuous improvement of service delivery models
Seniority
Senior, hands-on IC with strategic ownership