生产力管理专家（商家服务）-抖音电商
Core
Strategic planning and operational management of workforce resources to ensure smooth user connection and service stability for merchant services.
Role type
Senior Workforce Management (WFM) Specialist
Builds
Scalable workforce planning systems and scheduling solutions for high-volume merchant service operations
Domain
E-commerce / Customer Service Operations
Required skills
Workforce planning, call volume forecasting, shift scheduling, resource allocation, data analysis, stakeholder management, product thinking, crisis management
Preferred skills
Experience in call center on-site operations, product management, project management, merchant service domain knowledge
Technologies
WFM tools, data analytics platforms, scheduling software
Responsibilities
Develop long-term and short-term workforce plans based on strategic goals; manage call volume predictions and shift scheduling; ensure service stability during major events like 618 and Double 11; build and upgrade productivity monitoring systems; optimize scheduling and on-site management based on employee feedback.
