商家达人服务品质管理专家-抖音电商
Core
Establish and maintain service quality standards and control systems for e-commerce merchant services, optimizing mechanisms based on business priorities.
Role type
Senior Quality Assurance Operations Specialist (E-commerce Merchant Services)
Builds
Service quality control systems and actionable improvement reports for merchant service teams
Domain
E-commerce / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Quality assurance management, data analysis, root cause analysis, process optimization, stakeholder coordination, business logic understanding
Preferred skills
Customer service management experience, familiarity with QA calculation tools
Responsibilities
Create and maintain service quality standards; lead deep analysis of QA data to identify high-frequency issues; drive improvement plans for underperforming teams; discover and resolve business-level problems
Seniority
Senior, hands-on IC