服务策略运营（豆包）-体验与服务
Core
Design and optimize universal service strategies and processes (routing, transfer, outbound) to improve customer experience and service efficiency across multiple business lines.
Role type
Service Strategy Operations Manager
Builds
Standardized service workflows, service quality frameworks, and AI-driven efficiency tools for customer service teams.
Domain
Internet / Customer Experience / AI Operations
Deliverable
production ML models
Required skills
Service process design, data analysis, root cause analysis, product thinking, cross-functional project management, AI tool integration
Preferred skills
Large language model (LLM) application, user operations, complex scenario solution design
Responsibilities
Define and implement service standards and processes; analyze service data to identify pain points and optimize workflows; explore innovative service models using AI and large models.
Seniority
Mid-level, hands-on IC
