Ingénieur Support Client Logiciel - SQL/C# (F/H)
Core
Software support engineer for Ivalua's cloud procurement platform, managing operational maintenance, troubleshooting, and client upgrades for EMEA clients.
Role type
Senior IC software support engineer (SaaS)
Builds
Buyer (Source-to-Pay) SaaS application (via careerplan.io/jobs/7568867-ingenieur-support-client-logiciel-sqlc-fh-at-ivalua)
Domain
Procurement / Supply Chain Management / SaaS
Required skills
C#, SQL, software support, client relationship management, troubleshooting, system upgrades, configuration management
Preferred skills
Object-oriented programming, multilingual environment experience, client training
Technologies
C#, SQL, Ivalua Buyer platform
Responsibilities
Pilot client relationship for application maintenance, act as dedicated N3 support contact, troubleshoot anomalies to root cause, prepare and execute solution upgrades, conduct client acceptance testing, provide technical expertise and training to clients and partners, escalate requirements to R&D.
Seniority
Mid-Senior, hands-on IC