Senior Customer Education Specialist
Core
Designing, producing, and maintaining educational content (webinars, virtual classes, in-person trainings) to enable MaintainX users to develop core competencies in industrial maintenance and operations.
Role type
Senior Customer Education Specialist (IC)
Builds
Scaled learning offerings including webinars, virtual classes, and in-person trainings for industrial and frontline teams
Domain
Industrial maintenance, Manufacturing, SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content development (ADDIE/SAM models), Instructor-led training delivery, Technical communication, Curriculum design, Collaboration with SMEs, Attention to detail
Preferred skills
Industrial maintenance/Manufacturing experience, CMMS/EAM systems knowledge, Maintenance certifications (CMRP/CRE), SaaS product experience, Project management tools, Course authoring tools, Video production tools, LMS platforms
Technologies
Google Slides, PowerPoint, Canva, Figma, Zoom Webinar, Webex, CloudShare, Jira, Notion, Articulate, Adobe Captivate, Parta, Camtasia, DaVinci Resolve, Clueso, WorkRamp, Skilljar
Responsibilities
Define educational content requirements with SMEs, Conduct research on learning audience motivations, Develop self-paced and instructor-led learning experiences, Deliver or coordinate live and on-demand training sessions, Help define the Customer Education roadmap, Provide consultation on curriculum and content design
Seniority
Senior, hands-on IC
