CRM产品运营（平台工具）-TikTok Shop
Core
Oversees product operations for the CRM platform serving internal operations teams across international e-commerce markets, focusing on backend, management, analysis, and community tools.
Role type
Product Operations Manager (CRM Platform)
Builds
Operational backend, management, analysis, and community tools for internal users
Domain
International E-commerce / SaaS
Deliverable
product features
Required skills
Product operations, requirement translation, data-driven decision making, cross-functional collaboration, user adoption strategies, metric definition
Preferred skills
E-commerce, commercialization, CRM, SaaS domain experience, cross-timezone collaboration
Technologies
CRM platforms, analysis tools, community management tools
Responsibilities
Define product requirements based on operational workflows and feedback; Establish mechanisms for usage analysis, feedback collection, and satisfaction tracking; Drive product adoption through training, documentation, and best practices; Collaborate with product teams to resolve usage issues and improve tool effectiveness.