纠纷业务服务运营专家-抖音电商
Core
Design and optimize service processes and workflows for dispute resolution in Douyin's e-commerce platform to manage risk, quality, timeliness, and cost.
Role type
Senior IC operations specialist (dispute resolution)
Builds
Service processes, workflows, and resource allocation strategies for e-commerce dispute handling
Domain
E-commerce / Dispute resolution
Deliverable
product features
Required skills
system thinking, logical analysis, data analysis, project management, cross-functional collaboration
Preferred skills
e-commerce service chain knowledge, dispute arbitration experience, 0-to-1 project execution
Responsibilities
Design service entry and flow strategies; Optimize user problem-solving paths and reduce resolution time; Collaborate with business units to improve service tools and processes.
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