DCM Operations Lead
Core
Lead 24x7 data center operations for physical infrastructure (power, cooling, space, cabling) and ticket management across New Jersey and New York estates.
Role type
Senior IC data center operations lead
Builds
Operational reliability and capacity management for data center estate and office technology rooms
Domain
Financial services / Data Center Infrastructure
Deliverable
physical/clinical work
Required skills
Data center physical operations, ITSM platforms (ServiceNow/Jira), ITIL incident/change management, Asset/Inventory management (CMDB/DCIM), Server provisioning workflows, Vendor management, Leadership
Preferred skills
Financial services experience, Automation (Ansible/Foreman), Networking (CCNA), Scripting (Python/PowerShell/Bash)
Responsibilities
Own data center ticket queue end-to-end, Lead and coach Data Center Specialists, Drive ITIL-aligned practices, Maintain operational runbooks and SOPs, Oversee server provisioning lifecycle, Manage vendor engagements and maintenance windows
Seniority
Senior, hands-on IC with team lead responsibilities
