Data Center Technician Manager
Core
Lead, coach, and develop a team of Data Center Technicians to manage daily IT operations in a production, mission-critical environment.
Role type
Senior IC data center operations manager
Builds
Reliable, safe, and high-performing data center operations for enterprise and high-performance computing environments
Domain
Data center operations / IT infrastructure management
Required skills
Team leadership and coaching, Workforce planning, Performance management, Incident response coordination, Vendor and stakeholder management, Operational risk management
Preferred skills
Cross-training and capability development, KPI and SLA management, Change control compliance
Technologies
Enterprise servers, Network equipment, Fiber-optic and copper cabling, Hardware diagnostics
Responsibilities
Manage daily datacenter IT operations involving enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and related IT equipment and accessories. Manage ticket queues, workloads, backlogs, handovers, and escalations to support timely and predictable service delivery. Ensure compliance with approved procedures, runbooks, change controls, safety requirements, quality standards, and documentation requirements. Support incident management, root-cause analysis, lessons learned, and corrective and preventive actions. Collaborate with Critical Environment, Logistics, Security, Safety, Engineering, Deployment, Project, Asset Management, Supply Chain, and regional datacenter operations teams. Coordinate with service partners, vendors, landlords, and colocation providers to support effective site operations.
Seniority
Senior, hands-on IC
