服务策略运营（商家）-体验与服务
Core
Improving service experience and delivery quality for Douyin lifestyle service providers by optimizing workflows, costs, and efficiency.
Role type
Senior B2B service experience operations manager
Builds
Iterated service operation strategies and workflows for Douyin lifestyle service providers
Domain
B2B service operations / Digital platform
Deliverable
product features
Required skills
B2B service experience operations, product iteration, process optimization, data-driven decision making, cross-functional collaboration, large model application
Preferred skills
Problem insight, innovation, project management
Technologies
Large models (LLMs)
Responsibilities
Design and iterate service process systems to improve merchant satisfaction and NPS; Optimize general service operation strategies and workflows; Collaborate with product, R&D, and algorithm teams to implement productized and intelligent workflow optimizations.