生产力管理专家（WFM）-抖音电商
Core
Strategic workforce planning and real-time scheduling for Douyin E-commerce customer service to ensure high connection rates and stable operations during peak events.
Role type
Senior Workforce Management (WFM) Expert
Builds
Scalable workforce supply and scheduling systems for Douyin E-commerce
Domain
E-commerce / Customer Service Operations
Required skills
Workforce planning, Call volume forecasting, Shift scheduling, Resource allocation, Crisis management, Data analysis
Preferred skills
On-site center operations experience, Product operations experience, Project management
Technologies
Scheduling systems, Monitoring dashboards
Responsibilities
Align service resource planning with strategic business goals, Manage forecasting and scheduling for major shopping festivals (618, Double 11), Optimize productivity metrics and control mechanisms, Coordinate with delivery and vendor teams to ensure resource availability, Conduct employee surveys to balance operational efficiency with staff well-being.
